FAQ

Orders can be taken through our on-line shop on this website, by email (banners@equitility.com) or over the ‘phone (01442 822064).

Payment can be made using a credit or debit card or via Paypal. We also accept cheques made payable to Equitility and posted to Broadview Studio, Drayton Beauchamp, Aylesbury, Bucks HP22 5LU. Alternatively make your payment directly into our bank account. Please use your order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Sort Code: 08-92-50

Account number: 68499608

In the vast majority of cases, our turnaround time is 7-10 working days. Please note that our turnaround time begins when order details, payment and artwork are confirmed.

Yes, we can deliver to more than one address, however each delivery address requires its own order and delivery charge.

Tracking information will be emailed to you when your order is dispatched from us.

Please make sure that you sign for the consignment as damaged, otherwise it can be very difficult for us to claim back from the courier and resupply you with the goods.

We do not offer a pick-up service.

Please use our uploader:

www.equitility.wetransfer

Artwork is kept on our systems for 1 month before being archived for 12 months, then we destroy the files unless you specifically ask us to keep files for a future re-print.

All Custom and Personalised orders will receive a proof by email. Production will not start until we have received approval to proceed. Orders from other ranges will not receive a proof unless you specifically request it.

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

If an artwork has been supplied in an editable fashion (with text outlined etc), we may be able to make a minimal modification for you. However, substantial changes will require a studio fee of £30.

We regularly receive requests for sponsorship. Although we would love to sponsor everybody, we can’t. We have decided that the best way to support as many individuals as possible is to sponsor some key organisations and events. Equitility has been sponsoring British Eventing Training & Education Program since 2013. We also have the Equitility Unaffiliated Showjumping League held at Bury Farm Equestrian Village.

In the event of misproduction, faulty products or damage during delivery, we are able to resupply affected items. Please note that we usually require a photo of any items in question before we can resupply them.

If items have been delivered and signed for as received in good condition and damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances out of our control, we are unable to offer reprints, replacements or refunds.